Service Rates News – Hydro One Has Allegedly Mismanaged Billing Practices

Supplier billing errors are a common occurrence, but one MPP, Laurie Scott, alleges that Hydro One’s mismanaged billing practices are hurting Ontario residents.

According to a recent article in the Peterborough Examiner, Hydro One billing mismanaged: MPP, Scott has penned a letter to Energy Minister, Bob Chiarelli, claiming that her constituents have fallen victim to a billing fiasco from Hydro One.

She claims that several of her residents have complained about consistently missed invoices, with huge bills arriving weeks later. The residents had contacted the energy supplier to report the missed invoices, but were informed that they had no outstanding balance. Once the bills finally arrived, customers were threatened with having their electricity cut off if they didn’t pay immediately.

A spokesperson from Hydro One has apologized for the situation and reports that the supplier has taken action to solve this issue. Some still believe it’s too little, too late.

Local residents are being encouraged to contact Laurie Scott’s office, should they require assistance rectifying their billing errors, but the reality of this situation is that these billing errors occur every day across the country.

Moreover, businesses with multiple suppliers are most likely to be experiencing these types of billing errors. In most cases, organizations do not have the internal resources or the expertise to verify and validate these expenditures, so errors often go undetected.

That’s why businesses rely on Utility Advocates Inc. Our extensive knowledge and expertise of rates and tariffs allows us to analyze a wide range of service and utility providers to discover potential refunds and savings for our clients and increase their process efficiencies. We advise our clients of billing errors and make objective, unbiased cost-saving recommendations.

To learn how Utility Advocates can help your business realize refunds and savings, get in touch.

Service Rates – What’s Next?

• Read the full Hydro One billing mismanaged: MPP article.
• Complete our Power Usage Assessment to learn how your business can improve its power quality and save money on electric bills.
• Learn more about Utility Advocates’ Forensic Bill Auditing process.
• Contact us to learn how Utility Advocates can help your business realize refunds and savings.