In the beginning, the Green Energy Act and Green Economy Act had some real appeal…using ‘free’ resources like wind and sun to generate electricity. So far, so good. To kickstart the program, the Province… Read more
Recently, I was mounting shelves and needed to secure some metal brackets to a brick wall. The job required a hammer drill, so I rented one and got to work. It did… Read more
Ontario’s Energy Consumer Protection Act, 2010 (ECPA) came into effect on January 1, 2011. Here is a piece of legislation whose very title expresses a basic feature of our provincial government’s mandate:… Read more
Besides being very capable of overbilling customers, gas, water, and electricity utilities are also capable of underbilling customers. If a utility finds that an underbilling error has been made and depending upon the… Read more
One of the least favourite responsibilities in an electrical utility customer service environment is to try to collect money from customers when the billing error is in the utility’s favour. There are… Read more
As a young electrical utility Billing Supervisor, my efforts were celebrated for having a staff that had a billing error and adjustment index of 0.2%. That meant that 2 bills out of… Read more
